A Live Interactive Concierge Experience

ALICE is a professional, live concierge available to guest staying at ALICE enabled hotels through the in-room TV. Once contact by the guest, the ALICE concierge controls the TV content to present guest with a rich media information, pictures, and videos about shows, events, concerts, restaurants, and more. The ALICE concierge can then book any of these services for the guest with a simple credit card transaction.

Now, for the first time, hotels can offer guest the experience of having an on-demand concierge available 24/7 without needing to leave the comforts of the hotel room. ALICE kiosk can also be placed strategically around the property to provide the same ALICE concierge experience at key areas, such as the business centre, lobby or conference rooms. ALICE concierges are available 24 hours a day 7 days a week 365 days a year to serve your guest. ALICE provides multilingual concierges to provide your guest with a more personalized and friendly experience. ALICE enables hotels to provide their patrons with a level of personal attention that exceeds all traditional methods. ALICE delivers a customer experience that demands loyalty.





ALICE will initially be available to hotel guest in ALICE enabled hotels. In 2010 ALICE will become available on a number of other platforms including; Internet, Kiosk, Digital Signage and SmartPhones. By 2011, ALICE will be available to subscribers at home through services such as DirectTV, TIVO and Cable providers.


Features
•   ALICE concierge’s perform the following services
o   Reservations
•   Concerts
•   Shows
•   Tours
•   Golf
•   Dinning
•   Spa
•   Transportation
•   Night Clubs
o   Information
•   Property Information
•   Nearby attractions
•   Directions
•   Local recommendations
o   In-Room Dinning
•   Take orders
•   Place orders
•   Email communications – Guest who have access to email via computer or smart phone can receive email information from ALICE agents for:
o   Reservation itinerates
o   Directions
o   Property Information
o   Nearby Attractions
•   Branding – The ALICE interface can be branded to each hotel or hotel chain
•   Credit Card transactions – Guest use credit cards to make reservations with ALICE agent
•   Property Management System (PMS) integration
•   Video on Demand (VOD) systems integration